pasarpoker Casino & Sportsbook FAQ

Opening an account on pasarpoker takes three main steps. First, visit our registration page and enter your email, username, date of birth, and country of residence. You will then set a secure password and confirm your email. Second, complete KYC verification by uploading a photo of your government ID (national identity card or passport) and a proof of address (utility bill or bank statement from the last three months). Our verification team reviews your documents within one business day. Third, make your first deposit to activate full access. Deposits are accepted via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet). Once your deposit confirms, you can access our sportsbook (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports markets. The entire process typically takes 24 to 48 hours from registration to first deposit confirmation.

We require two documents for Know Your Customer (KYC) verification. First, a valid government-issued ID: a national identity card (KTP), passport, or driver's license. The ID must show your full name, date of birth, and expiry date (must not be expired). Second, a proof of address dated within the last three months—this can be a utility bill (electricity, water, gas), bank statement, or government letter. Both documents must be clear color photographs or scans. Our verification team uploads your documents to an encrypted server, reviews them for accuracy, and typically completes verification within 24 hours. Once approved, your account is fully activated. If verification is delayed, check your email for a request to resubmit or clarify any details. We do not share your ID or address proof with third parties; we delete these documents securely after 30 days following account closure.

Our support team is available through multiple channels. In-app, click the Help or Support menu to chat with a representative during business hours (typically 9 a.m. to 9 p.m. Indonesia Standard Time). You can also email our support address, which is listed in your Account Settings and in our footer. When you email, include your username or account email, the issue description, and any transaction IDs if relevant. Our team responds within 24 hours on weekdays and within 48 hours on weekends or public holidays like Idul Fitri and Idul Adha. For urgent account security issues (suspected unauthorized access, password reset, or payment failure), mark your email as urgent and contact us immediately through the in-app chat. We prioritize security-related requests and respond within a few hours.

If your deposit via mobile banking, local payment, online payment, or bank transfer does not complete within subject to verification, check your payment app or bank account to confirm the money was deducted. If it was deducted but did not reach our system, the funds may be in transit. Wait 24 hours; most delays resolve automatically and the deposit will credit your pasarpoker balance. If the deposit still hasn't appeared after 24 hours, contact our support team and provide your transaction ID from your bank or e-wallet. We will trace the transfer with your bank (e-wallet, mobile banking, local payment, online payment) or payment provider. If the transfer was rejected by the payment processor (incorrect details, limits exceeded, or a security block), your funds will be returned to your original payment method within 3 to 5 business days. For withdrawals that fail, the funds remain in your pasarpoker account and we will investigate the issue with your bank. Do not attempt to resubmit the same withdrawal multiple times—contact support to check the status first.

pasarpoker does not charge deposit or withdrawal fees. When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or direct bank transfer (local payment, online payment, e-wallet, mobile banking), the full amount you send reaches your pasarpoker balance. Similarly, when you request a withdrawal, we send your entire account balance to your bank account or e-wallet—we do not deduct a platform fee. However, your bank or payment provider may charge their own transfer fees (for example, a local payment interbank transfer fee, or an online payment cashout fee). These fees are set by your bank or wallet operator, not by pasarpoker, and vary by transaction size and payment method. Check your bank or app's fee schedule before depositing to understand any costs. If you have questions about a fee that appeared on your statement, contact your bank or payment provider directly—we can help clarify that it is their fee, not ours.

RTP stands for Return to Player percentage. It shows the average amount a slot game returns to players over a very long period (thousands or millions of spins). For example, a slot with theoretically returns 96 cents per dollar wagered, on average, over time. Our slot games—including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—have RTP values between non-specific info and non-specific info, displayed in each game's rules or info panel. RTP is a long-term average and does not predict your short-term results; any single session may win or lose differently. Each spin is independent, determined by a certified random number generator (RNG) audited by third-party labs. RTP does not mean you get paid exactly that percentage—it is a statistical average. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), the house edge is similarly fixed by game rules and certified by our live-studio partners.

Our loyalty tier programme rewards active players on pasarpoker. Every time you place a wager—whether on sportsbook markets (Liga 1, Piala Indonesia, Piala AFF), live-dealer tables, slots, or esports (Mobile Legends, Free Fire, PUBG Mobile)—you earn loyalty points. Points accumulate toward tier milestones: Bronze, Silver, Gold, and Platinum. Higher tiers unlock benefits such as priority support response, exclusive promotional offers, and birthday bonus credits during Imlek or other seasonal celebrations. Your tier status is displayed in your Account → Loyalty page. Tier progression is automatic—you do not need to apply. Points do not expire as long as your account is active. If your account remains inactive for 12 months, your tier resets to Bronze but you can rebuild it quickly by resuming play. Specific point values and tier benefits are listed in your Loyalty section; these may change quarterly, so check your account for current details.

We take your account data seriously. All personal information (name, email, phone, ID card, proof of address) is encrypted and stored on secure servers. Your password is hashed using cryptographic algorithms so we never store it in plain text—even our team cannot see it. When you log in on your Android phone or iOS Safari browser, your credentials are sent over an encrypted HTTPS connection. We do not share your personal data with advertisers or third parties except where necessary for payment processing (your bank sees only your name and transaction amount) or to comply with legal requirements. Transaction history (deposits, withdrawals, wagers) is retained for seven years for regulatory compliance. Your ID and address documents are deleted 30 days after account closure. We conduct regular security audits and use industry-standard encryption (TLS 1.2+). If you suspect unauthorized access, log in from a different device, change your password immediately, and contact our support team. We also recommend using strong passwords and enabling two-factor authentication (2FA) in your Account → Security Settings.